Customers will receive a full refund or be allowed an exchange for digital products accessed online and purchased directly from BakemyWP if returned within 14 days of purchase. Digital products, which are purchased as an access card or which are downloadable, such as certain eBooks, are not eligible for return. To obtain a refund, the customer will be required to supply their order and online access code information to our email billing[at]bakemywp.com